🟡 Privacy Policy 🟡

(A) Proyojon Online (“we,” “our,” “us”) operates an online marketplace connecting customers with vendors, service providers, and delivery partners for a variety of services including food, grocery, meat, medicine, electronics, clothing, rentals, and on-demand services.

(B) Your trust is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, mobile app, and related services.

1. Information We Collect - We collect information to provide you with safe, efficient, and customized services :

(1.1) Personal Information (Pi)
i) Full name, address, city, postal code.
ii) Contact numbers (phone, WhatsApp, etc.)
iii) Email address.
iv) GPS location for order delivery and service booking.
v) Government-issued ID details (for KYC where required)
vi) Account preferences, saved addresses, and past orders.

(1.2) Vendor & Service Provider Information :
i) Business name, license numbers, photos, GSTIN (if applicable)
ii) Bank account/payment details for settlements.
iii) Store or service location.
iv) Product/service listings and pricing.

(1.3) Health Data :
i) Medicine Orders Only)
ii) Prescription copies.
iii) Insurance details (if applicable)
iv) ID verification for regulated products.

(1.4) Non-Personal Data :
i) Device information (browser, OS, app version)
ii) IP addresses and server logs.
iii) Clickstream and navigation patterns.
iv) Aggregated order and search statistics.

2. How We Use Your Information - We process your data for purposes including :
i) Order Fulfillment – sharing your details with relevant vendors, pharmacies, service providers, and delivery partners.
ii) Service Improvement – analyzing usage trends, app performance, and customer behavior.
iii) Personalization – providing tailored offers, location-based recommendations, and relevant search results.
iv) Security & Fraud Prevention – detecting unusual activities, preventing duplicate accounts, and protecting users from scams.
iv) Regulatory Compliance – meeting legal and tax requirements.
v) Customer Support – resolving queries, complaints, and refund requests & improve suggestions.

3. How We Share Your Data :
i) We do not sell your personal information. We share it only with:
ii) Vendors & Service Providers – to process your orders or bookings.
iii) Delivery Partners – to deliver products or provide services.
iv) Payment Gateways – to securely process transactions.
v) Technology Partners – for hosting, analytics, and customer support tools.
vi) Legal Authorities – when required by law or in cases of fraud investigation.

4. Marketing & Communication :
i) You may receive offers, discounts, and service updates via SMS, email, or in-app notifications if you opt-in.
ii) You can opt-out anytime from Account Settings or by contacting support.
iii) Promotional messages uses may be personalized using your purchase history and preferences.

5. Payment & Security :
i) We never store full debit/credit card details.
ii) Online payments are processed through secure, Trusted compliant gateways.
iii) Cash on Delivery, UPI, and wallet payments are supported in applicable areas.
iv) Partial encrypted payment references may be saved for faster future transactions.

6. Location-Based Services :
i) We use your GPS location to show relevant vendors, delivery areas, and estimated delivery times.
ii) You can disable location sharing, but some services may not function correctly without it.

7. Vendor & Partner Data Protection :
i) Vendors, delivery partners, and service providers registered with Proyojon Online must follow our Data Handling Policy, which includes:
ii) Not using customer data for personal marketing outside the platform without customer permission.
iii) Protecting all shared customer information.
iv) Deleting customer details after order completion, unless legally required to store.

8. Account Management & Deletion : 
You can request account deletion via the app -
A) Go to Settings > Account Info.
B) Select Delete Account and confirm :
Pending payments/orders must be settled before deletion. Certain data may be retained for tax, fraud prevention, or legal compliance.

9. Data Retention - We retain personal information only as long as : 
Your account is active, or Required for order history, legal, or accounting purposes.
After retention periods expire, data is permanently deleted.

10. Cookies & Tracking Technologies - We use cookies and similar tools to :
i) Save login preferences.
ii) Remember cart items and saved addresses.
iii) Track app performance and errors.
iv) You can disable cookies, but some features may stop working.

11. Security Measures - We use :

i) SSL encryption for data transmission.
ii) Encrypted databases for sensitive information.
iii) Multi-layer authentication for vendor accounts.
iv) Regular system security audits.

12. Third-Party Links :
Our platform may contain links to other websites. We are not responsible for their privacy policies or content.

13. Changes to This Policy :
We may update this Privacy Policy to reflect changes in services, laws, or technology. The updated version will be available on our website/app, and your continued use of the service will mean acceptance.

14. Contact Us - For privacy concerns or questions :

📧 Email : proyojononline.care@gmail.com
📍 Address : Santiniketan, Bolpur, Birbhum, West Bengal, Pin : 731204, India
📞 Phone : +918906713251